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> Technology | Other Systems | The Focus>> Quality | Six Sigma | Training | Information Systems | Our Services | IATA | CIAC| Quality : The No.1 objective for all employees Quality philosophy at Godrej Upstream is exemplified in our belief of “continuously rejecting the status quo”. We achieve that by following best practices and fine tuning quality procedures to suit client specifications thereby exceeding their expectations. To ensure high quality standards, we deploy world class quality management software like NiceUniverse®. NiceUniverse® is a comprehensive quality management solution designed to monitor, evaluate and report contact center activities. The Nice Enterprise reporter ensures decision makers have the right tools to make timely and accurate choices which in turn help us to deliver consistently exceptional customer service levels. In addition, as a part of our corporate quality policy, we are also involved with Six Sigma quality programs which include training the employees on Six Sigma methodologies and having a dedicated full time resource to drive the Six Sigma initiative. |